Information of JapanTelephone & Postal Services

  • Domestic Calls

    Public telephones accept 10 yen and 100 yen coins and/or telephone cards. A local call (within Tokyo's central 23 Wards and some other metropolitan cities) costs 10 yen per minute. If you put in two 10-yen coins and speak for less than one minute, one of the coins will be returned to you. No change is given for partial use of a 100 yen coin. Prepaid telephone cards cost 1,000 yen from vending machines, kiosks at train stations, and convenience stores. Charges for inter-city calls vary according to the distance. Domestic calls are cheaper at night and on Saturday, Sunday & national holidays.

    【Area Code】
    Telephone numbers in Japan consist of an area code and a phone number (Exchange Number + Subscriber's Number). For example: (03) 1234-5678.

    Sapporo 011
    Sendai 022
    Tokyo 03
    Yokohama 045
    Nagoya 052
    Kyoto 075
    Osaka 06
    Kobe 078
    Hiroshima 082
    Fukuoka 092
    Naha 098
  • International Calls

    【Direct Calls】
    A direct overseas call can be made from a public telephone displaying an International and Domestic Telephone sign. These phones are not widespread, but can be found at airports, hotels, and other key facilities. Direct dial calls can be made via a telephone company using the company's access number.

    【Credit Card Calls】
    A credit card call can be made from a telephone with an International and Domestic Telephone sign. Insert a 100 yen coin (returned when you finish the call) and input an access number. The telecom business is fiercely competitive and so rates and systems change often.

    Direct dial
    SoftBank 0061-010
    NTT Communications 0033-010
    KDDI 001-010
  • Mobile Phones

    You can use your mobile phone in Japan in SoftBank Mobile or DOCOMO's 3G (3rd Generation) service area. All you have to do is bring your own SIM card and insert it to a rental phone or your own 3G handset.
    For more details, please check with your local mobile phone service provider. Rental phone service is also available upon arrival at Narita Airport or Kansai Airport. For further information please contact any of the following companies.

  • Toll Free Numbers

    Telephone numbers starting with 0120 are receiver-paid calls under NTT's Free Dial 0120 service. For Japan Telecom, the toll-free numbers begin with 0088, but calling areas are sometimes limited. Toll free numbers can not be called from outside Japan.

  • Facsimile and Computer Networking

    Facsimile machines are available at most hotels. Ask the front desk or go to the hotel's business service center.
    Some hotel phones and the new gray telephones have modular sockets for computer network access.

Useful Phone Numbers
  • Please note that most organizations have English-speaking personnel

    Urgent 110
    Lost and Found (03) 3814-4151
    General Information (03) 3501-0110 (Japanese/English)
    (03) 3503-8484 (English & Several Other Foreign Languages)
    Fire/Ambulance 119
    Hospital Information (03) 5285-8181
    The Japan Help-Line (0120) 461-997
  • Communications
    Telegrams Domestic 115
    Telegrams Overseas (03) 3344-5151
    Calls to the Bullet Train 107
    Central Post Office 0570-046-111
  • Tourist Information
    Tourist Information Centers
    Tokyo (03) 3201-3331
    Narita Passenger Terminal 2 (0476) 34-5877
    Narita Passenger Terminal 1 (0476) 30-3383
    Kansai (072) 456-6025
  • Transportation Information
    Flight Information
    Haneda (03) 5757-8111(Japanese/English)
    Narita (0476) 34-8000 (Japanese/English)
    Kansai (0724) 55-2500 (Japanese/English)
    JR East Infoline (03) 3423-0111 (Japanese/English/Chinese/Korean)
    Lost & Found
    Tokyo Metro (03) 3834-5577
    JR (03) 3231-1880
    Taxi (03) 3648-0300(Japanese)
    TOEI Bus/Subway (03) 3812-2011
    Road Traffic Information
    Highway (050) 3369-6600(Japanese)
    (03) 3506-0111
    Tokyo Metro Customer Relations Center (03) 3941-2004
Postal Service
  • Postcards and stamps are available from post offices, convenience stores and kiosks at train stations all over the country. Post boxes are located by street crossings, buildings and public facilities. The opening slot of the post box may differ depending on the size of mail that the post box is designed to accept.

    Domestic Mail

    Ask your hotel front desk to assist you in posting mail or packages. The rates for regular sized letters (14 to 23.5cm long, 9 to 12cm wide and up to 1cm thick) and postcards are as follows: Mail that has different measurements costs 120 yen up to 50 grams and 140 yen over 50 grams up to 75 gram.

    The rates for domestic letter mail
    Postcards 50 yen
    Letters, up to 25g 80 yen
    Letters, up to 50g 90 yen
  • International Air Mail

    International mail can be classified into letter post (letters, aerogrammes and postcards), parcel post, and EMS (Express Mail Service).

    Foreign parcel post can be sent between Japan and most other nations. The maximum weight for a single package is usually 20 kg but it depends on the destination. The type of contents of a parcel accepted, however, and the maximum measurements of a single parcel differ by destination.

    EMS is the fastest way to send documents and parcels to over 100 countries and territories worldwide. A tracking system, providing prompt information on a package's delivery status, is available for 35 countries.

    Postcards 70 yen
    Aerogrammes 90 yen
    Letters, up to 25g 90 yen
    Letters, up to 50g 160 yen
    North America/Central America/Oceania/Europe/Middle East
    Postcards 70 yen
    Aerogrammes 90 yen
    Letters, up to 25g 110 yen
    Letters, up to 50g 190 yen
    Africa/South America
    Postcards 70 yen
    Aerogrammes 90 yen
    Letters, up to 25g 130 yen
    Letters, up to 50g 230 yen
  • Other Mail Services

    Private delivery services such as DHL and Federal Express provide fast and efficient services between Japan and other nations. Your choice of service depends on the kind of item you want to send. Please ask your hotel front desk to assist you in posting mail or packages via these couriers.

    © Japan National Tourism Organization